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New Clinical Records System – SystmOne

Roborough Surgery will be migrating to a new clinical computer software system called SystmOne, going live on Tuesday 27th June 2017. This is a major piece of work for the Practice team and we would ask for your help, support and understanding over the coming months/weeks, which will include a different service leading up to and during the ‘Go-Live’ week. The practice has made the decision to change the GP clinical record system in the knowledge that it brings additional benefits to you (our patients) and the Practice in equal measure.

Welcome to Roborough Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. Roborough Surgery is a Training practice for both undergraduate and post-graduate medical Training We work in conjunction with the University of Plymouth and NHS England to train future doctors and GPs. 

Roborough Surgery Building Work

Starting from 20/02/2017 for 9 weeks the surgery will be having a new porch/entrance built.  There will still be access to the surgery via a temporary entrance at the front of the building, this will be clearly marked.

For those patients that wish to use the BP machine, this has moved to beside the front reception desk, it would be advisable to try and use the machine during our quieter periods, 1st thing in the morning when we open at 08:00am, lunchtime between 13:00pm-15:00pm and last thing in the evening between 17:00pm-18:00pm.

New Clinical Records System – SystmOne

Roborough Surgery will be migrating to a new clinical computer software system called SystmOne, going live on Tuesday 27th June 2017. This is a major piece of work for the Practice team and we would ask for your help, support and understanding over the coming months/weeks, which will include a different service leading up to and during the ‘Go-Live’ week. The practice has made the decision to change the GP clinical record system in the knowledge that it brings additional benefits to you (our patients) and the Practice in equal measure.


SystmOne is currently used in GP Practice, Children’s Health services, Community services, Prisons, Hospitals, Urgent Care, Out of Hours services, Palliative care services and many more. Critically, SystmOne has an important function of record sharing, meaning that if you happen to use any of the above services, they may be able to access your medical records (based on patient consent). This will allow us to share your records (if you agree), which is likely to be in your best interest. Most importantly, the GP will be able to see up to date information from those health care providers who also use (or have access to) SystmOne.

Some of the advantages of the new system:

  • Greater patient confidence in a joined up system.
  • Greatly enhanced functionality for the General Practitioner, Clinical & administrative team.
  • Improved integrated working with other healthcare agencies, reducing duplication and improving patient safety.
  • A significant reduction in paper copy medical notes.

The migration process (from discussion to delivery) takes many months to complete.

We need your help and understanding

From 5th - 27th June we have been advised to minimise additional services so that we can reduce the amount of manual data that needs to be installed after the go-live date. In addition and despite training and preparation, there will be a few weeks after installation, where we will all be moving at a slightly slower pace to ensure we continue to offer a safe service. During this time, we would ask that you work with our staff as they use and deliver a better medical computer system with greater functionality.

Electronic Prescription Service

From June/July we would like to send prescriptions electronically to your nominated Pharmacy.

This means that you would not need to come to the practice to collect your prescriptions.  We will be able to send them electronically to a Pharmacy close to where you live, work or shop.

Please speak to your preferred Pharmacy today.

EPS logo

Patient Facing Services

The demand for technology is increasing in all areas of life, including in healthcare. Patient Facing Services will allow for a closer relationship between patients and their GP practice. The GPSoC patient facing services requirements enable citizens to access a range of online services, as long as they're enabled by the patient's GP practice. These services include but are not limited to:

  • Online access to your GP patient record
  • Online appointment booking tool
  • Online ordering of repeat prescriptions
  • Online communication with practices (either one-way or two-way)

Patients must visit their practice, register for online services at the reception and verify their identity with the appropriate documents. They will receive an access code and credentials, and can then choose to register with any patient facing service provider which integrates with the GP practice clinical system. Alternatively if they are already using an online Patient Facing Service they can obtain their linkage code without having to return to their practice.

If you wish to have online access please download and print the following form and bring it along to the surgery with 2 forms of id, one photo and one proof of residence. Alternatively you can get the form from reception if you don't have access to a printer.

You will not be registered until this part of the process has been completed.

 Online Access Application Form

If you need help using our online system (The Waiting Room) you can view the Patient's User Guide here:

Patient's User Guide to The Waiting Room

Waiting Room Entry Button

Derriford Transport Scheme

Work will get underway on Tuesday 3 January 2017 and the scheme will take around 15 months to complete.

The main work will take place between 8am and 6pm Monday to Friday and on the occasional Saturday between 8.30am and 1pm.

The aim is to keep two traffic lanes open in both directions along Tavistock Road for the majority of the time to keep traffic flowing and minimise disruption.

The key temporary closures, restrictions and diversions are detailed in the map below:

For more information please visit the Plymouth City council website for the Derriford Transport Scheme

Step by step guide to managing infections

This useful pictorial guide to managing infection has been endorsed by a wide range of healthcare professionals and bodies including Public Health England, the Royal Pharmaceutical Society and the Royal College of Nursing. It offers easy-to-understand and clear advice on dealing with coughs, colds and sore throats and danger signs to look out for.

Choosing the Appropriate Medical Service

If you are suffering with a serious medical problem or have sustained a serious injury, you may need to visit your nearest hospital emergency department.

Please think about whether your problem could be better treated using one of the other options within this section before you attend the emergency department. You may experience a long wait at the department as patients will be prioritised on the seriousness of their condition.

Please note that arriving by ambulance does not mean you will be seen any quicker - patients arriving by ambulance are prioritised alongside all other patients

Patient advice

In this section you will find information and advice about keeping healthy and well and what to do when you're not.

If you are feeling unwell of have suffered an injury, please take a look at the health services available to help you find the right one.

FLU SEASON 2016/2017

The flu clinics have been completed for this season, we do have a few vaccines left so if you haven't yet had your vaccination and are eligible please make contact with the surgery and we will book you in with one of the nursing team.

• those aged six months to under 65 years in clinical risk groups

• pregnant women

• those aged 65 years and over

• those in long-stay residential care homes

• carers

Named Accountable GP

From 30th June 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

Accessible Information Standard

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

For further information go to patients accessible information 

The surgery is reviewing the processes we have in place in accordance with the AIS and there is a card in place which you can bring to the surgery to allow us to record your preferred method of communication.

Accessible Information Leaflet and Card

If you require any information in other formats please let us know.



Sepsis is a common and potentially life-threatening condition triggered by an infection.

In sepsis, the body’s immune system goes into overdrive, setting off a series of reactions including widespread inflammation, swelling and blood clotting. This can lead to a significant decrease in blood pressure, which can mean the blood supply to vital organs such as the brain, heart and kidneys is reduced.

If not treated quickly, sepsis can eventually lead to multiple organ failure and death.

Each year in the UK, it is estimated that more than 100,000 people are admitted to hospital with sepsis and around 37,000 people will die as a result of the condition.

For more information go to NHS CHOICES for information on symptoms and treatment.

Spotting Sepsis in Children - Leaflet

HANDi Paediatric Appstethoscope

New mobile app advises Devon parents on common childhood illnesses

NHS organisations in Devon have launched a new mobile app which will give parents in Devon up to date advice about common childhood illnesses and how to treat them. NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NHS NEW Devon CCG), Northern Devon Healthcare NHS Trust (NDHT), the Royal Devon and Exeter NHS Foundation Trust (RD&E) and Plymouth Hospitals NHS Trust (PHNT) have worked in partnership to launch the app.


logo-app_store   google-play
Devon links will appear in the App Store within the next couple of weeks (following Apple approval process) – to download to your desktop, please click on the link on the right hand side of this page and follow the instructions>>>>>>>>>>>>>>>

The HANDi app – developed by Taunton and Somerset NHS Foundation Trust – is now available to download for free onto any Apple or Android smartphone or tablet. The app has been designed as a way to reduce the number of children and young people who visit A&E but need no treatment. It has been developed by paediatric consultants and will give parents access to home care plans, as well as GP and hospital clinical guidelines, for the most common childhood health care concerns. The app contains information about when and how to ask for help, along with what to expect when your child is being assessed.

Dr Shelagh McCormick, the CCG’s lead doctor for children and young people, said:

“We know parents generally don’t want to take their children to A&E unless it’s absolutely necessary – but often they end up there because they are not sure what else to do. We hope this app will give parents more confidence in dealing with the more minor conditions themselves at home.”

The conditions covered are:

  • Diarrhoea and vomiting
  • ‘Chesty baby’ illnesses such as:
    • Bronchiolitis
    • Asthma
    • Croup
  • ‘Chesty child’ illnesses such as:
    • Wheezing
    • Asthma
  • High temperature
  • Abdominal pain
  • Common newborn problems

The app takes parents through a series of questions about the symptoms their child is experiencing and then advises on the best course of action, whether that’s to treat at home, to make a GP appointment, to go to a minor injuries unit or walk-in centre, or to head to A&E.

Dr McCormick added: “Of course, parents will be advised to seek further help where necessary. This app is really about ensuring children are cared for in the most appropriate environment for their condition.”

Telephone Scam 


NHS England SSW has received a number of incidents concerning the cold-calling of patients by sales representatives who seem to know the patient’s medical history.  Some companies allegedly claim to have obtained this information from the patient’s GP surgery.


The companies are selling a variety of products, beds, chairs, vitamins and pressurise the customer into buying or agreeing to a sales appointment.


For advice on what to do if you receive one of these call please read information document Cold Calling Advice For Patients

Plymouth Loves Life

Check out the events being held in Plymouth to support a healthy lifestyle as part of their Love Life programme.
For further information regarding this and other events and drop ins follow the link What's on in Plymouth

Friends and  Family Test

The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in all NHS services

For a short guide to the Friends and Family Test follow the link: FriendsAndFamilyShortGuide

To access this survey you can either select the friends and family survey under the "Have your Say" section on the website.

If we have your mobile phone number we will send you an SMS text message or alternatively you can pick up a questionnaire from the reception desk. 

Click on this link to view the results of the Friends and Family test for February 2015

The NHS Minor Ailments service

If you or your children don't pay for prescriptions you can use the NHS Minor Ailments service to get advice and medicines free of charge.

The NHS Minor Ailments service is available at pharmacies in Scotland, Northern Ireland and selected stores in England and Wales so check locally with your pharmacist for availability

What is the NHS Minor Ailments Service?

If you don't pay for prescriptions you may be able to receive advice and be given a medicine for a range of minor ailments, free of charge, on the NHS, without having to visit your doctor first. Minor ailments could include coughs, colds, headaches, hay fever, insect bites and stings, eczema, earache and diarrhoea.

Which ailments are commonly treated?

Back ache, sprains and strains    


Minor fungal infections of the skin


Hay fever

Mouth ulcers


Head lice

Nappy rash


Headache and fever

Sore throat


Heartburn and indigestion



Insect bites and stings



Mild eczema and dermatitis   


Find a pharmacy that runs a minor ailment scheme.


The New Devon Primary Link Bookable Appointment service

A new GP service is being offered from 18th October via Devon Doctors.  Patients who wish to have a GP appointment over the weekend can now telephone 01392 269486 and book an appointment at Derriford treament centre between 09:00am - 17:00pm.

 GP Registrar training 

The practice has been accredited as a GP Training Practice. This means the practice will have attached to it a qualified Doctor training to specialise in General Practice and each doctor will remain with us for a period usually between 6-18 months.You may therefore be offered an appointment with the GP Registrar. By the time you see a GP registrar they will have spent at least 5 years at medical school to qualify as a doctor. Then they will have done 2 years working in hospitals (previously known as “house jobs”). They will then start a 3 year training programme to become a GP, during which they will spend 18 months in a training practice. So by the time you see this doctor they may well have been working as a doctor for 4 years.

As part of their training the GP registrars need to video record some of their consultations as part of their assessment. You may be asked by the receptionists if you would be happy to take part in this if you have an appointment with the GP registrar. At any time you are able to say "no" to being video taped and this will not prejudice the way your consultation is viewed or handled in any way. At the end of your consultation, if you don't wish the tape to be used, you can state this and the tape will be erased. However please note that all videos are kept confidential and are destroyed when no longer required.

At any time if you do not wish to be seen by a GP registrar at your consultation please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Although we welcome all your comments and suggestions please DO NOT use the feedback form for any complaints, requests or problems you may require an immediate response to or to try and book or cancel appointments as the feedback forms are sent to a generic inbox that is not constantly monitored.


Disclaimer all images on this website are courtesy of MySurgeryWebsite unless otherwise stated. If the images are from other sources this will be stated under the image.

(Site updated 21/04/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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