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SurgeryWelcome to Roborough Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. Roborough Surgery is a Training practice for both undergraduate and post-graduate medical Training We work in conjunction with the University of Plymouth and NHS England to train future doctors and GPs.

PRESCRIPTIONS

Roborough surgery has received communication from the CCG to inform us that we are not to process any prescription requests any earlier than 7 days before your medication is due. If you try to order earlier than this then your request will be denied. 

APPOINTMENTS

Due to the current situation with the coronavirus in the UK we would like to lower the risk to the patients, staff and clinicians.

Therefore the doctor has requested that all appointments when able to are telephone consultations.

If you have an appointment booked with a GP in the next few weeks, you will be rung by one of our receptionists offering you the same appointment as a telephone consult or advise you to do an econsult but not a face to face appointment. Our highest priority is keeping all our patients, staff and clinicians well through this current situation with the coronavirus.

Latest guidelines from NHS England regarding repeat prescriptions

The Practice will not be changing their repeat prescription durations to support patients stockpiling.

  • Check what medicines you have at home before re-ordering your prescription.

  • If you don’t need the medicine, don’t order it.

  • If you need the medicine in the future you can still request it.

  • This includes medicines that are prescribed to be used as and when required.

  • You can order prescriptions online or move to electronic dispensing (see prescriptions tab for more details on how to access either of these methods of ordering).

econsult

Prescription Ordering Direct (POD) Call 01752 398 533

The NHS Prescription Ordering Direct (POD) service provides patients with a new and convenient way to order repeat prescriptions by calling 01752 398 533. This is a one-year pilot and will be evaluated throughout and if successful extended to further practices in Devon. Currently, the service is available for patients registered at the following GP Practices:

  • Armada
  • Beaumont Villa
  • Crownhill
  • Efford
  • Laira
  • Pathfields
  • Roborough

For further information click here

 

This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning. You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or herself and ask to discuss your medical problem and examine you.

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.

 Do patients have to accept?

If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.

 

(Site updated 25/03/2020)
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