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Information Sharing


As a result of the Data Protection Act 2018 and GDPR we’ve published a new privacy notice to make it easier for you to find out how the NHS Business service authority uses and protects your prescription information. 

Your doctor or pharmacist sends your prescriptions to us after dispensing your medical products to you, as stated on the prescription form. We manage the information on the forms as required by data protection law and we use it to:

  • Pay the organisation providing you with medical products 
  • Secure effective and efficient delivery of the NHS services 
  • Analyse general trends to support more effective planning of NHS services 
  • Check for fraud and mistakes, including checking claims you make for help with NHS charges. If we cant confirm you’re entitled to help, you may be sent a penalty charge notice 
  • Monitor the safety of new medicines 

To prevent, detect and investigate fraud and errors, we may share your information with:

  • NHS counter fraud authority
  • The department for work and pensions 
  • HM revenue and customs 
  • Veterans Uk
  • HNS commissioners and service providers

Well only share your information that can identify you with those directly involved in your NHS care or reviewing your NHS care, those who have a legal right to it and those who you have given us permission to share it with.

We also share information with public health England to help protect and improve the heath of the population of England. You can only be identified from this information where public Heath England have the legal powers to do so. We share patient identifiable information for new medicines with drug safety research unit at Southampton university. They have a legal right to this. They will contact your GP to ask  for your permission to take part in the medical safety study. If you do not want to take part, your information will be deleted. 

For further information please read the following documents:

How we use your information

Medical Research Notice


Data Protection Officer

Bex Lovewell

Sentinel Healthcare

SouthWest Community Interest Company,

c/o Express Diagnostics & Treatment Services,

6 Research Way,


PL6 8BU.



for more information click HERE

Your Data Matters

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or manage your choice online.

We need to make sure that you know this is happening and the choices you have.


Summary Care Records (SCR) are an electronic record of important patient information, created from GP medical records. They can be seen and used by authorised staff in other areas of the health and care system involved in the patient's direct care. 

For more information go to


Local Shared Care Record

You have told us you don’t want to have to tell your story every time you see a different doctor, nurse or visit hospital or A&E; this can be stressful and takes a long time.

The reason you’ve had to do this up until now is because every health and social care organisation holds a different set of records about you.

The Local Shared Care Record project will enable us to bring together your information and present this to the professional caring for you, but only once they have your permission and if your GP practice have agreed to enable this.

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