New Patients
Register as New Patient
We are now encouraging all our new patients to use the register online option by following the link below:
https://register-with-gp.ht1.uk?gpCode=L83048&gpName=Roborough%20Surgery
This option is a quick, easy, and efficient way for you to register with the surgery and is accessible at any time. You will be guided through a series of questions and your application will be submitted and sent directly to the surgery; please ensure you complete all fields to avoid any delay in processing your registration. We aim to fully register new patients within 14 days.
Please ensure you use our boundary postcode checker before completing the online registration form to check that your address is covered by Roborough Surgery.
We do not accept out of area registrations.
If you are unable to access the online registration, a paper copy of the forms can be obtained from Reception, alternatively the new patient registration form and new patient questionnaire can be downloaded by clicking on the links below.
Please note that we cannot accept postal registrations.
If you leave our practice boundary you will need to re-register with a GP closer to your new residence.
Practice Boundary
Further Information
Other information required to identify if you have any information and / or communication support needs, please write this on the new patient form under other important conditions:-
- Do you have any communication needs?
- Do you need a format other than standard print?
- Do you have any special communication requirements?
- How do you prefer to be contacted?
- What is your preferred method of communication?
- How would you like us to communicate with you?
- Can you explain what support would be helpful?
- What communication support should we provide for you?
- What is the best way to send you information?
Medical treatment is available from the date of registration. Please contact reception for further information.
Practice Charter
Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us.
We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.
We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.
Please ask at Reception for a copy of our Practice Charter.
Accountable Named GP for all Patients Roborough Surgery
In line with our contractual requirements all of our patients, as of the 30th June 2015, will be allocated a named and accountable GP.
Question and Answers:
What Does Accountable Mean?
Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.
Does this mean that my named accountable GP will take 24hr responsibility for my care?
No, the named accountable GP will not take on 24hr responsibility for your care, your named GP will purely oversee the care that you receive.
Does this mean that I have the right to see my named GP every time I book an appointment?
No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.
Can patients still see any GP they wish?
Yes, a patient can continue to see any GP they wish as they currently do.
Will I be informed in writing who my accountable named GP is?
No, your practice does not have to inform you in writing. If you would like to know who your named GP is then please contact the practice.
Temporary Patient Registrations
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Non-English Speakers
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages:
Disabled Patient Facilities
The practice is situated on 2 floors with a patient lift, which is suitable for a wheelchair enabling access to the first floor.
There is a ramp to the front entrance and a disabled toilet in both upstairs and downstairs waiting rooms. Staff will always help where needed.
A wheelchair is available in the reception area if needed.
We have portable Hearing Loop systems available for those who are deaf or hard of hearing. Please ask at reception.
